The Aesthetic Nest Boutique Stay & Cafe
Naggar Road, Shuru Road, PO Prini, Manali, Himachal Pradesh – 175143
By booking a stay with The Aesthetic Nest Boutique Stay & Cafe (“the Property,” “we,” “us,” “our”), whether directly (via WhatsApp, phone, email, or our website) or through a third-party platform (MakeMyTrip, Agoda, Goibibo, EaseMyTrip, or any other OTA), the guest (“you,” “the Guest”) agrees to the following Terms & Conditions.
1. Reservation & Booking Confirmation
1.1 A booking is confirmed only after receipt of the applicable advance payment/deposit and issuance of a confirmation message (email or WhatsApp) from the Property or the booking platform used.
1.2 The name, contact number, and expected arrival time provided at the time of booking must be accurate. The Property reserves the right to cancel any booking made with false or incomplete information.
1.3 Room rates are subject to change without notice for new bookings; however, rates for an already-confirmed booking will not be altered.
2. Check-In & Check-Out
2.1 Check-in time: 12:00 PM (noon) 2.2 Check-out time: 11:00 AM
2.3 Early check-in or late check-out is subject to availability and may attract additional charges. Please contact the Property in advance to request this.
2.4 The minimum age for check-in (primary guest) is 19 years, accompanied by a valid, matching government-issued photo ID.
2.5 Accepted ID proof: Aadhaar Card, Passport, Voter ID, or Driving Licence. Local/Himachal Pradesh resident ID may not be accepted for booking certain room categories, in line with local regulations — please confirm at the time of booking if this applies to you.
2.6 All guests staying at the Property must be listed and verified at check-in. Unregistered guests are not permitted to stay overnight.
2.7 Unmarried/unrelated couples are welcome, subject to the Property’s discretion and valid ID for both guests. The Property reserves the right to deny check-in if there is reasonable doubt about the authenticity of the identification provided.
3. Payment Terms
3.1 A partial or full advance payment may be required to confirm a booking, as communicated at the time of reservation.
3.2 The balance amount is payable at check-in, in cash or via UPI/card, unless otherwise agreed.
3.3 Bookings made through OTAs (MakeMyTrip, Agoda, Goibibo, etc.) are subject to that platform’s payment terms in addition to these Terms & Conditions.
3.4 A valid government ID and, where applicable, a refundable security deposit may be collected at check-in to cover incidental charges (damages, minibar, extra services). This deposit is refunded at check-out after inspection of the room.
4. Cancellation & Refund Policy
4.1 Direct bookings:
- Cancellations made 7 days or more before check-in: full refund of advance paid, minus any payment gateway charges.
- Cancellations made 3–6 days before check-in: 50% of advance amount refunded.
- Cancellations made less than 72 hours before check-in, or no-shows: advance amount is non-refundable.
4.2 OTA bookings (MakeMyTrip, Agoda, Goibibo, EaseMyTrip, etc.): the cancellation and refund policy displayed on that platform at the time of booking will apply. Please refer to your booking confirmation for exact terms.
4.3 Refunds, where applicable, will be processed within 7–10 business days to the original mode of payment.
4.4 Date changes/rescheduling are permitted once, free of charge, subject to availability, if requested at least 72 hours before the original check-in date.
(Please confirm the exact refund windows and percentages above match your actual policy before publishing — adjust as needed.)
5. House Rules
5.1 Quiet hours are from 10:00 PM to 7:00 AM, out of respect for other guests and the neighborhood.
5.2 Smoking is not permitted inside rooms or indoor common areas. Designated outdoor smoking areas, if any, will be pointed out by staff.
5.3 Alcohol consumption is permitted responsibly within the guest’s room; consumption in common/public areas is at the Property’s discretion.
5.4 Outside food and beverages may be restricted in certain common areas — please check with the front desk.
5.5 Pets: Please contact the Property in advance to confirm the current pet policy, as this may vary by season and room type.
5.6 Bonfire, music, or private events on the property must be pre-approved by management.
5.7 Guests are expected to treat staff, other guests, and property furnishings with respect. The Property reserves the right to ask any guest engaging in disruptive, abusive, or unsafe behaviour to vacate without refund.
6. Damages & Liability
6.1 Guests are financially responsible for any loss, breakage, or damage to Property furniture, fixtures, linen, or equipment caused during their stay, beyond normal wear and tear. Charges will be assessed and communicated at check-out.
6.2 The Property is not liable for loss of cash, jewellery, electronics, or other valuables left unattended in rooms or common areas. Guests are advised to use in-room safes/lockers where provided.
6.3 The Property is not responsible for any personal injury, accident, or medical emergency arising during outdoor/adventure activities undertaken independently by guests in and around Manali (trekking, river activities, etc.).
6.4 In the event of circumstances beyond the Property’s control (natural disasters, landslides, road closures, extreme weather common in the Himalayan region, government restrictions, power/water outages), the Property will make reasonable efforts to accommodate guests but is not liable for resulting inconvenience, and standard force majeure principles will apply to refunds.
7. Extra Guests & Children
7.1 Room rates are based on standard double occupancy unless otherwise specified. Extra person charges apply for additional guests beyond stated occupancy, subject to space and prior confirmation.
7.2 Children’s stay/meal policy (with or without extra bed) will be confirmed at the time of booking based on age and room type.
8. Amenities
8.1 Complimentary Wi-Fi, on-request housekeeping, in-house cafe/restaurant, and parking (subject to space) are provided as part of the stay, as listed on our booking pages.
8.2 Amenities such as balcony access, hill/valley views, or specific room features are subject to the room category booked and are as described on the listing platform used.
8.3 The Property may occasionally modify, add, or temporarily withdraw certain amenities (e.g., during off-season or maintenance) and will inform guests where this affects their stay.
9. Photography & Marketing
9.1 The Property may photograph its rooms, common areas, and food/beverage offerings for marketing use on its website, Instagram (@the_aesthetic_nest_stay), and OTA listings. Guest images are used only with prior consent.
10. Governing Law & Jurisdiction
10.1 These Terms & Conditions are governed by the laws of India. Any disputes arising from a stay or booking shall be subject to the exclusive jurisdiction of the courts at Kullu, Himachal Pradesh.
11. Contact Us
For any queries, special requests, or clarification on these Terms & Conditions, please reach out via:
- Instagram: @the_aesthetic_nest_stay
- Property address: Naggar Road, Shuru Road, PO Prini, Manali, Himachal Pradesh – 175143
(Add direct phone number, WhatsApp number, and email once finalized, so guests don’t need to rely only on Instagram/OTA messaging.)
Last updated: [Insert Date] — The Property reserves the right to amend these Terms & Conditions at any time. Guests will be governed by the version in effect on their date of booking.